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Due to the rise in COVID-19 cases in Arizona, Phoenix VA Health Care System (VA) said in a statement today that it will again stop in-person visitation.

"We've made the difficult decision to again stop in-person visitation with our patients, effective Saturday, Nov. 21."

There will be exceptions in compassionate (end-of-life) cases. Families and friends of those in the facility who may wish to communicate virtually with a loved one should call 602.277.5551, press "0" and ask the operator to connect to the unit the loved one is in to arrange a virtual visit.

The VA says that the following requirements remain in place:

  • Veterans should come to in-person appointments alone, unless required to have a caregiver assist
  • No one under the age of 15 allowed in any VA facilities
  • Everyone entering VA facilities must wear a face covering and undergo screening, which includes temperature check
  • Two entrances remain open at the main facility for veteran/caregiver access — one on the southwest side of the main facility (facing Indian School Road, next to parking garage); and the other at the Emergency Department (facing 7th Street), which is the only 24-hour access to the facility.

The VA statement concluded, "We remain fluid in our response to COVID-19. When safe for veterans, visitors and staff, we will adjust our visitation policy."

For additional information, visit phoenix.va.gov/index.asp

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